Call Labeling and Blocking Points of Contact

Providers and their analytics partners have established mechanisms for callers to seek redress to fix any inadvertent call labeling or blocking concerns, as well as to register their numbers in the first instance.

Altice
Call Labels: “Fraudulent Call” or CNAM prepend of “Spam?” or “Robo?”
Contact: robocallmitigation@alticeusa.com

AT&T/Hiya
Call Labels: “Spam Risk” or “Fraud Risk”
Contact: www.att.com/reviewmycalllabel

Big River
Contact: 855-244-7483

Comcast’s Xfinity Voice Service
Call Labels: “Blocked – High Spam Risk” or CNAM prepend of “Spam?”
Contact: www.xfinity.com/support/articles/report-call-blocking-errors or 844-963-0215

C Spire/TNS
Call Label: “Potential Spam”
Contact: askus@cspire.com and communications@tnsi.com

Fidelity
Call Labels:  “Fraudulent Call” or CNAM prepend of “Spam?”:
Contact: www.fidelitycommunications.com/phone/robocallmitigation/correctionform

Frontier/Nomorobo
Call Label:  “Robocaller”
Contact: nospam@ftr.com or www.nomorobo.com/contact and choose “Report a number”

Lumen/Nomorobo
Call Label: “Robocaller”
Contact: www.nomorobo.com/contact and choose “Report a number”

Midco
Contact: robocalling@midco.com

Spectrum/TNS
Call Label: “Spam Likely”
Contact:  https://reportspam.spectrum.com/charter/

Telzio
Call Label: “Fraudulent Call”
Contact: support@telzio.com or 888-998-9080

T-Mobile/First Orion
Call Label: “Scam Likely”
Contact: https://callreporting.t-mobile.com/

Truecaller
Call Label: “Spam”
Contact: support@truecaller.com

US Cellular/TNS
Call Label: “Potential Spam”
Contact: communications@tnsi.com

Verizon/TNS
Call Label: “Potential Spam”
Contact: www.voicespamfeedback.com or communications@tnsi.com

Windstream
Call Label: “Fraudulent Call” or CNAM prepend of “Spam?”
Contact: Windstream.Robocall.Mitigation@windstream.com

Registering Numbers with Analytics Providers

First Orion
Contact: www.calltransparency.com

Free Caller Registry (First Orion, Hiya and TNS)
Contact:  www.freecallerregistry.com

Hiya
Contact: www.hiya.com/manageyourcallerid

Neustar
Contact: www.home.neustar/support and refer to the contact information under Communications, Robocall Mitigation

RoboKiller
Contact: partners@robokiller.com or https://robokiller.com/request-block-list-exception

TNS
Contact: www.reportarobocall.com/trf/


Any voice service providers or analytics companies that would like to update or add information here should contact jbercu@ustelecom.org.