Providers and their analytics partners have established mechanisms for callers to seek redress to fix any inadvertent call labeling or blocking concerns, as well as to register their numbers in the first instance.
Altice
Call Labels: “Fraudulent Call” or CNAM prepend of “Spam?” or “Robo?”
Contact: robocallmitigation@alticeusa.com
AT&T/Hiya
Call Labels: “Spam Risk” or “Fraud Risk”
Contact: www.att.com/reviewmycalllabel
Big River
Contact: 855-244-7483
Comcast’s Xfinity Voice Service
Call Labels: “Blocked – High Spam Risk” or CNAM prepend of “Spam?”
Contact: www.xfinity.com/support/articles/report-call-blocking-errors or 844-963-0215
C Spire/TNS
Call Label: “Potential Spam”
Contact: askus@cspire.com and communications@tnsi.com
Fidelity
Call Labels: “Fraudulent Call” or CNAM prepend of “Spam?”:
Contact: www.fidelitycommunications.com/phone/robocallmitigation/correctionform
Frontier/Nomorobo
Call Label: “Robocaller”
Contact: nospam@ftr.com or www.nomorobo.com/contact and choose “Report a number”
Lumen/Nomorobo
Call Label: “Robocaller”
Contact: www.nomorobo.com/contact and choose “Report a number”
Midco
Contact: robocalling@midco.com
Spectrum/TNS
Call Label: “Spam Likely”
Contact: https://reportspam.spectrum.com/charter/
Telzio
Call Label: “Fraudulent Call”
Contact: support@telzio.com or 888-998-9080
T-Mobile/First Orion
Call Label: “Scam Likely”
Contact: https://callreporting.t-mobile.com/
Truecaller
Call Label: “Spam”
Contact: support@truecaller.com
US Cellular/TNS
Call Label: “Potential Spam”
Contact: communications@tnsi.com
Verizon/TNS
Call Label: “Potential Spam”
Contact: www.voicespamfeedback.com or communications@tnsi.com
Windstream
Call Label: “Fraudulent Call” or CNAM prepend of “Spam?”
Contact: Windstream.Robocall.Mitigation@windstream.com
Registering Numbers with Analytics Providers
First Orion
Contact: www.calltransparency.com
Free Caller Registry (First Orion, Hiya and TNS)
Contact: www.freecallerregistry.com
Hiya
Contact: www.hiya.com/manageyourcallerid
Neustar
Contact: www.home.neustar/support and refer to the contact information under Communications, Robocall Mitigation
RoboKiller
Contact: partners@robokiller.com or https://robokiller.com/request-block-list-exception
TNS
Contact: www.reportarobocall.com/trf/
Any voice service providers or analytics companies that would like to update or add information here should contact jbercu@ustelecom.org.